Frequently Asked Questions

A - No, you do not pay online. We provide a 48 hours grace period to make an EFT bank transfer into our bank account.
A - what you see is what you pay. You do not pay booking commission to Southern Staying.
A - If the accommodation is managed by one of our agencies get immediate access to one on one communication between yourself and the agency. If an owner listed the accommodation your will receive the owner's contact details once your paid your deposit. Team: Southern Staying
A - FIVE EASY RENTAL STEPS 1. Search rentals on our website View property details and fill out the booking form for the properties you like. 2. Secure reservation Southern Staying will confirm the dates with the owners, who’ll most likely request a deposit to hold your spot. 3. Get it in writing Get a written / email agreement from them with details such as arrival/departure, payments, and owner policies. 4. Pay You Deposit You will get 48 hours to pay the holding depost in order to secure your reservation. 5. Send final payment Owners expect full payment 14 days prior to arrival. Check your agreement for more details, and available payment methods. Travel safe. Team: Southern Staying
A - Yes, you can book with us and check in on the same day, but then not via our online booking system. Please visit the unit you would like to book and use next to "Book" the "Contact" link. We will immediately contact you and do the booking manually after confirmation with the owners. Alternatively, visit any of our local offices and they will assist you. Team: Southern Staying
The basic booking price will always be on display, but variables may have an effect on the final total price. Thus we suggest that you enter the dates of your stay and the number of persons when you visit a listing. The rates and a proper breakdown will then be displayed. Team: Southern Staying
When you make a booking online we only require your full names, cell phone number and email address.

Team: Southern Staying
If you have a question for a property owner before you book, please check for the information under the policies and facilities of that property on our website. If you do not find your answer there, please contact Client Support by phone or email, and we will be happy to ask on your behalf. Once you have booked and paid your deposit, you will receive the property’s contact details in your online booking confirmation. Team: Southern Staying