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I DON’T LIKE MY ACCOMMODATION. WHAT CAN I DO
While we always recommend to guests to first check an accommodation unit in person, before they book, it is not always possible if the guest lives for example 1000km away from the accommodation unit.
In such instances the risk falls still squarely on the Guest. However, there are exceptions when for example the property is destroyed due to a burst geyser and thus the Host cannot perform.
But generally speaking it often happens that a Guest will arrive at an accommodation unit and don’t like the layout, the quality of maintenance, the quality of furniture etc. In these instances the following rules apply in the
The Host and Guest are introduced to each other. It is their duty to find a workable solution and if they cannot then the agreement stays intact. It will then be for a court to decide. It is not for the decision of the marketing company.
1. If it is something small the Host needs to repair it quickly.
2. The Host and Guest can negotiate and reduce the booking price.
3. The booking agency can assist, if possible, with alternative accommodation, but then only if both the Host and Guest agree.
4. The booking agency is still entitled to it marketing commission for bringing together the Host and Guest to a booking agreement. In the case of Southern Staying the commission is generally 12%.
It is the duty of booking companies to not discriminate against Hosts and their accommodation. It is also impossible to provide photos of every possible negative issue so that is why general photos of the layout are sufficient. It is also impossible to cater for the unknown standards of a Guest. So, Guests are urged to check before they book.
Team: Southern Staying