Accommodation Lockdown Policy


Southern Staying South Africa wish to confirm it’s commitment to the National Lockdown Policy. In general Tourism is not an essential service and therefore needs to adhere to the lockdown regulations. This will ensure the safety of everyone within the country. However, there are exceptions.

Guests who wish to cancel bookings with Southern Staying must do so with immediate effect. If the accommodation booking dates fall within the National Lockdown Period all booking fees will be refunded.


1.      For Guests that wishes to apply for a booking refund please click and complete the request at the following link: 

Click Here - Cancel Booking

2.      To make a donation to our hardworking and committed team please do so via our PayPal account at the following link:

Click Here - Donations

3.      For owners who wish for Southern Staying to block dates for periods longer than the National Lockdown dates please click and complete the request form at the following link:

Click Here - Block Dates


When does the lockdown period begin?

The lockdown comes into effect at midnight on the night of 26 March 2020.  In other words, the evening of Thursday 26 March 2020, the morning of Friday 27th March 2020.

Is Tourism classified as an essential service?

No, therefore will not be allowed to operate during lockdown period

Are Car Rentals an essential service?

No, therefore will not be allowed to operate during lockdown period

Are Restaurants/bars/cafes/bars/coffee shops an essential service?

No, therefore will not be allowed to operate during lockdown period

 What is the policy for Hotels/lodges/timeshares over Holiday Homes?

All accommodation establishments will not be allowed to operate during lockdown period.

NB: Since some accommodation units, houses, apartments offer only self catering facilities, they will be able to operate as Residential establishments and not as hotels. However, [and this is important] there will be no hospitality service as all staff must be at their homes during lockdown.


What if people want to travel to their holiday homes prior to lockdown and wait out the 21 day lockdown period there?

Lockdown measures were put in place to curb the spread of the virus. It is therefore not advisable for people to travel throughout the country. Yet, it is not illegal.

 Will non South Africans be allowed to enter the country after lockdown?

No international passengers on scheduled airlines will be permitted to enter South Africa after midnight on 26th March 2020.


Wil SA citizens and permanent residents be allowed to enter after lockdown?

Quarantine beyond the deadline becomes compulsory for 14 days should they find a way to enter South Africa after the lockdown deadline. (Applicable to all borders not only airports).

Who must go home when the lockdown commences on Thursday, 26 March at midnight?

As a result of the lockdown instruction, no accommodation establishment may continue operating from Friday, 27 March 2020.

The only exception will be establishments with international tourists who have no confirmed departure flights.

Who pays for the cost of guests staying longer than anticipated in an establishment?

Guests will be liable to pay for their own costs and we encourage that they get in touch with their respective Embassies in South Africa for further guidance.

 Can hotels continue to accept bookings?

No for international bookings, and yes for local bookings until lockdown.

Establishments are not an essential service as per the president’s announcement. After the date and time of lockdown on Thursday 26 March, no establishments should accept any guests.

 Should establishments cancel bookings after Thursday 26 March?

No new bookings can be made after lockdown has commenced. Should establishments have international guests that are awaiting their departure after the lockdown date, those international guests can stay at that establishment until they have a confirmed departure flight. They must leave as soon as their flights are confirmed.

All bookings will be cancelled and no new bookings will be allowed, that falls withing the Lockdown Period, until the Presidency announces a lift on the current Lockdown restrictions.

How can I offer my hotel to be used as a quarantine site?

You can contact Maylene Broderick - or the Tourism Business Council of South Africa - +27 (0) 12 664 0120

Team: Southern Staying

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