Cancellation Policy for Guests Hosts
CANCELLATION
POLICY – BOOKINGS AT SOUTHERN STAYING
Guests are
urged to only make a booking once they are 100% satisfied with the
accommodation information and satisfied that they will be able to stay for the
period booked.
Whenever a
Guest makes a booking it is free from any Southern Staying booking fees, as our
Southern Staying Hosts compensate Southern Staying for its services. So the
price you see is the price you pay.
Host
Cancellations:
1. Once a Southern Staying Host accepts a
Booking Request the Host may not withdraw or cancel acceptance of the booking.
2. The Host must at all times comply to the
contractual offer, made by the guest, via the Host’s listing advert on the
Southern Staying website.
3. Any application, by a host, to cancel a
booking will be charged with a 30% cancellation service fee to the personal
cost of the Host. The Guest will be refunded in full, by the Host, as soon as
possible, as per agreement, by the host, but subject to the outcome of any
legal action between the Host and Guest if legal action is instituted.
4. Hosts will be held accountable by Guests
themselves for any defrayed costs.
5. Hosts can officially apply to cancel a
reservation by loading a message to the Southern Staying Client Support desk,
the link of which is displayed on our website. Once the Host receives
confirmation of receipt the application to cancel will be official. However, no
application will be accommodated in the period 30 days before arrival and no refund
will be made either.
Guest
Cancellations:
1. Whenever a Guest makes a booking, 50% [or as
otherwise requested] of the total booking fee must be paid immediately. The
balance must be paid 14 days before arrival.
2. As long as a Guest’s reservation hasn't been
accepted by the host, a Guest may cancel the reservation. A 12% Southern
Staying cancellation fee will at all times be deducted from any refund, due to
the Guests, as a result of the Guest's request for cancellation.
3. A refund of a Guest’s booking fee, after
deduction of the 12% Southern Staying cancellation fee, will only be made once
Southern Staying or the Listings Host succeeds to re-let the accommodation for
the same period as booked. If no re-let could be secured the booking agreement
remains legally binding.
4. Guests won't be charged for the reservation
or Southern Staying service fees. But, if they cancel after the reservation
after the deposit was paid, the reservation will be subject to the terms of the
cancellation policy as set out herein.
5. The Southern Staying service fee, as
calculated on the total per night booking cost, is non-refundable.
6. Whenever a booking agreement is cancelled due
to ill health, health risks, death, change in Government policy and regulations
etc. our Guests and Hosts are reminded that Southern Staying is not a party to
their agreement. Southern Staying is merely a service provider and will try to
resolve issues between the parties to the best of our abilities. It is for the
Hosts and Guests to decided if they want to accept a cancellation and if not if
they want to proceed with legal action. Southern Staying has no right to make
decisions for, or on behalf of the Host and or Guest.
7. Guests can officially apply to cancel a
reservation by loading a message to the Southern Staying Client Support desk,
the link of which is displayed on our website. Once the Guest receives
confirmation of receipt the application to cancel will be official. However, no
application will be accommodated in the period 30 days before arrival and no
refund will be made either.
Dates can be
amended or changed as per the agreement of all parties concerned. However, when
dates are changed it must be processed immediately and the dates reserved
accordingly. If this is not done immediately no agreement will be in place and
will the rules of cancellation, as set out above, apply.
The above
cancellation policy is applied strictly and with no exceptions. Guest and Hosts
must understand that they are required to take certain responsibilities.
Team:Southern Staying
www.southernstaying.co.za